Software Application Support

หน้าที่ความรับผิดชอบ

• Support and troubleshoot software functionalities issues in the production environment.
• Conduct initial investigation of problems related to software, hardware, and networks, and provide solutions.
• Log incidents and problems into the ticketing system (Jira) with problem identification, root cause analysis, and preventive measures.
• Monitor and react to alerts from platform monitoring systems.
• Coordinate production incidents with stakeholders, including IT development, SCB IT team, Security, Product Owners, Product, Operations, Settlement, Compliance, Branding & Communication, and third-party vendors.
• Develop and maintain a technical knowledge base of known errors and workarounds to support Customer Services and Sales teams.
• Provide 24/7 support as part of a shift work schedule managed by the internal support team.

คุณสมบัติ

• Bachelor’s or mater degree in the field of computer science, software engineering, engineering, business administration, information systems, IT or related field preferred
• Minimum 3 years technical support or related customer service experience in a software environment
• Strong communication skills and excellent customer services
• Self-motivated, collaborative thinking, teamwork-oriented, creative and business mindset
• Good analytical and problem-solving skills
• Good knowledge of banking, security, blockchain or digital asset products
• Capable of working in a pressured environment and time constraint
• Good written and verbal communication skills.
• Empathic listener and persuasive speaker.

สนใจติดต่อ [email protected]