5 ก.พ. 2569
Support and troubleshoot software functionalities issues in the production environment.
Conduct initial investigation of problems related to software, hardware, and networks, and provide solutions.
Log incidents and problems into the ticketing system (Jira) with problem identification, root cause analysis, and preventive measures.
Monitor and react to alerts from platform monitoring systems.
Coordinate production incidents with stakeholders, including IT development, SCB IT team, Security, Product Owners, Product, Operations, Settlement, Compliance, Branding & Communication, and third-party vendors.
Develop and maintain a technical knowledge base of known errors and workarounds to support Customer Services and Sales teams.
Provide 24/7 support as part of a shift work schedule managed by the internal support team.
Bachelor’s or mater degree in the field of computer science, software engineering, engineering, business administration, information systems, IT or related field preferred
Minimum 3 years technical support or related customer service experience in a software environment
Strong communication skills and excellent customer services
Self-motivated, collaborative thinking, teamwork-oriented, creative and business mindset
Good analytical and problem-solving skills
Good knowledge of banking, security, blockchain or digital asset products
Capable of working in a pressured environment and time constraint
Good written and verbal communication skills.
Empathic listener and persuasive speaker.